At Mason Mountains, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund process.
Eligibility for Returns
You may request a return within 7 days of receiving your order. To be eligible:
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) must be provided.
- Items must be returned to the address provided by our support team.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or customization reasons. These include:
- Opened tech accessories or gadgets
- Used camping or fishing gear
- Items marked as “Final Sale”
Return Process
To initiate a return:
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will provide instructions and a return address.
- You are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 7 business days
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. We will arrange a replacement or refund at no additional cost.
International Returns
Customers outside of our domestic region may return items under the same conditions. Please note that international return shipping costs are the responsibility of the customer.
Contact Us
For any questions or assistance regarding returns and refunds, reach out to us at [email protected].